The following general conditions of sale govern all transactions established on the web catalog of OCOMMERCE. Any order placed on this site implies the unconditional and irrevocable acceptance of these conditions by the customer.
In the following, each of the terms mentioned above shall be understood in the sense of its definition, namely:
– “Distance contract”: any contract for goods or services between the company OCOMMERCE and a Consumer within the framework of a system of distance selling or provision of services organized by the company OCOMMERCE which, for this contract, uses exclusively the Internet network until the conclusion of the contract, including the conclusion of the contract itself.
– Consumer”: any natural person who, in this contract, acts for purposes which do not enter within the framework of its professional activity.
– Order form”: a document indicating the characteristics of the Products ordered by the Consumer and which must be signed by the Consumer by “double clicking” in order to be binding.
– Order”: act by which the Consumer commits to buy Products and the Company OCOMMERCE to deliver them.
All the products of the catalog are marketed within the limit of available stocks.
The company OCOMMERCE reserves the right to withdraw an article from the catalog, and this without notice, it can in no case be required to compensate or cancel an order following the impossibility of using the product purchased for a reason. incompatibility with the equipment already owned by the buyer.
After finding the product(s) you are interested in, click on the “order” button, the product is then added to your order form.
You can modify your order form at any time and you can return to the catalog by pressing “continue shopping”.
When you have finished shopping, validate your order by clicking on the button “pay” the order.
In case of error on your part, when entering the order form, we advise you to send us a cancellation request by e-mail within 24 hours; after cancellation of the order by OCOMMERCE you will be able to order again.
The prices mentioned in the catalog are indicated in Moroccan dirhams excluding taxes, are valid at the time of their consultation by the customer and are those in force at the time of the order.
The VAT is calculated in the order form according to the rate applicable on the day of the order. The order form and the transactions are made in Moroccan DH.
Any change of the rate will be automatically reflected on the price of the products.
The order will be carried out at the latest in the 7 days as from the day following that when the Consumer placed his order.
In the event of unavailability of the ordered Product, the Consumer will be informed as soon as possible and will have the possibility of cancelling his order.
In case of unavailability of the ordered Product, the Consumer will be informed as soon as possible and will have the possibility of cancelling his order.
He will then have the choice to ask either for the refund of the sums paid at the latest in the thirty days of their payment, or the exchange of the Product.
The delivery is not ensured by OCOMMERCE; the customer will recover his goods at the address of delivery indicated on his Purchase Order.
The Products are delivered to the address indicated by the Consumer on the Purchase Order. The Consumer is held to check the packing of the goods with the delivery and to announce the damage due to the conveyor on the delivery order as well as with the company OCOMMERCE within one day.
The Consumer can, with his request, obtain the sending of an invoice to the address of delivery by validating the option envisaged for this purpose on the Purchase order.
How much does transport cost?
The transport costs are at the charge of the buyer,
– Our prices include VAT and are calculated on the basis of the weight of the products.
– The cost of transport of your delivery is indicated on your invoice.
– It is degressive according to the quantity ordered. It is preferable to combine your orders.
What are the delivery times ?
Your order is shipped within 48 hours, while stocks last, after we receive your payment.
In Morocco and abroad, the articles will be sent to you by registered mail.
The possible delays cannot give place to damages, to the cancellation of the order, or to the refusal to take delivery.
In case of order by mistake, the consumer has a period of 2 hours to cancel his order.
The information you are asked to provide is necessary for the processing of your order
your order and are treated confidentially.
You have the right to rectify your personal data.
You may receive advertisements from OCOMMERCE, unless you have stipulated that you do not want your personal data to be used for this purpose.
From the date of delivery of your order, you have a period of 2 days to exercise your right of withdrawal, and be fully refunded.
The cost of returning the goods remains at your charge. However, only products returned in perfect condition for resale, complete and in their original packaging (unopened) can be refunded.
The customer has the possibility to be reimbursed on his (credit card account debited at the time of the order). In this case of payment by credit card, the processing fees are deducted from the amount to be refunded, up to 2.5% of the amount of the order. The refund is made within a maximum of 15 days following the date on which the right of withdrawal was exercised.
All products sold in the catalog are guaranteed against manufacturing and material defects. The duration of this warranty is at least one year (from the date of invoice). In the event of a return of non-defective material, the customer may be charged shipping and handling fees. This warranty does not cover damage resulting from accidents, misuse or negligence.
The data recorded by the CMI on the multi-channel payment platform on behalf of OCOMMERCE constitute the proof of all commercial transactions between you and the company OCOMMERCE.
OCOMMERCE is bound to the execution of its obligations only insofar as no event of force majeure comes to prevent it.